These Terms and Conditions (“the Agreement") govern the delivery of the THANARA Programme (“the Services”) by Carla Shohet, trading as THANARA™ and whose registered office is at ℅ Braceys, Kings House, Home Park Estate, Station Road, Kings Langley WD4 8LZ, Hertfordshire, United Kingdom (“We”, “Us” ) to you (as defined in Schedule 1 and being, “You” or "Your”) (together, "the Parties") 

By signing this Agreement, you are agreeing to abide by the terms and conditions of this Agreement as set out below.

Introduction

In accordance with the terms of this Agreement including the Schedules and our privacy notice which can be found at www.carlashohet.com, we agree to deliver the Services (together “the Services”), as selected by you at the time of purchase and, as defined below, in exchange for payment of the relevant Fee (as defined below).

1. Definition and Interpretation

For the purposes of this Agreement, unless the context otherwise requires, the following expressions have the following meanings:

o Client means an individual who has purchased and/or is accessing the Programme

o Client Content means any comments, information, content, photographs or graphics provided to us by a client.

o Confidential Information Means any ideas, know-how, business practices, customer/client details, personal data, materials, therapeutic and coaching tools, content, data, software, documents, resources, video and audio recordings, presentations, downloads, podcasts, workbooks, methods, concepts and techniques, systems, plans, trade secrets, and other confidential and/or proprietary information.

o Content means any materials, information, tools, videos, resources, data, and other content.

o Programme means the 6 lesson THANARA Programme 

o Course Fee means the total cost of the Programme.

o Course Services means the services which a client purchasing the Programme will have access to, as set out in Schedule 1.

o Programme Fee means the total cost of the Programme excluding any additional administration costs or reassessment costs.

o Method means The NTN Pathway created, developed, and owned by us which will be delivered as part of the Programme.

o Private Groups means any private online area, membership area or private group including our private online communities.

o Programme Services means the services which a Client purchasing the Programme will have access to, as set out in Schedule 1.

o Intellectual Property means any copyright, database right, design right, patent, registered design, service mark, trademark and any application for any of the above whether current or pending and whether in the UK or any other part of the world.

o Personal Data means any information which is capable of identifying another individual as further defined within the General Data Protection Regulation 2016/679.

o Services means the Programme or Course as purchased by the Client.

o Sessions means any educational lesson and live individual or group session provided as part of the Services.

2. The Services

2.1. By entering into this Agreement, you understand and accept that you are purchasing access to either the Course or the Programme. The details of each Service are as set out on our website and sales page and will be confirmed in your welcome or onboarding email.

2.2. This Agreement will begin when signed and will continue until access to the programme is available unless the Agreement is terminated earlier in accordance with the terms set out within this Agreement, or we agree in writing otherwise.

2.3. The Services are designed to be accessed online only and no alternative will be provided. All Sessions will be accessed via our private membership portal or other online facility, as we may confirm to you in writing and are subject to change.

2.4. Any information, Content, support, materials or guidance we provide as part of the Services is intended for a group audience and should not be relied upon as information personal to you, unless we expressly advise otherwise and it does not constitute legal, medical or financial advice. Should you require personal or one-to-one support or feel that you require further contact or support from us which is over and above the support provided to you as part of your chosen Service, then a further agreement will need to be arranged and separate terms and payment agreed.

2.5. The Programme is a pre-recorded, self-paced online educational programme, delivered via a secure online platform. Access is granted upon receipt of payment and remains available for the period described in Schedule 1.

2.6 The Programme and all related materials, sessions, exercises, recordings, and resources are provided for educational and informational purposes only. The Programme is designed to support personal growth, nervous system education, and trauma recovery through psycho-education and self-development practices.

Participation in the Programme does not constitute psychotherapy, counselling, medical treatment, or any other regulated healthcare service, and does not establish a therapeutic or clinical relationship between you and Carla Shohet.

The content provided is not intended to diagnose, treat, cure, or prevent any psychological or medical condition. You are solely responsible for your own physical, emotional, and mental well-being throughout the Programme. 

If you are under medical or psychological care, you are encouraged to consult your healthcare provider before beginning or making any changes to your treatment, medication, or therapy. Nothing in this Programme or its materials should be interpreted as a substitute for professional medical or mental health advice.

3. Accessing Sessions and Private Groups

3.1. We will confirm how to access Programme lessons and any Sessions we may offer additionally by providing you with details via email or by posting in the private community.

3.2. It will be your responsibility to check for emails and posts concerning updates to the Program or scheduling of additional Sessions. We regret that no alternative or replacement dates or times will be offered if you are unable to attend a Session for whatever reason.

3.3. Should we be unable to attend a scheduled Session then we will make all reasonable attempts to provide you with as much notice as possible and to reschedule the Session.

3.4. It is important to us to ensure that all Clients accessing the Services feel safe and comfortable and therefore we ask you to agree to conduct yourself in a reasonable and responsible manner at all times when using and accessing any of the Services, including live Sessions, and not to act in a manner which may cause offence, distress or alarm to any other Client.

3.5. When you access any of our Sessions and Private Groups you agree:

3.5.1. not to record any Sessions for your personal use or otherwise; and

3.5.2. not to share information, whether expressed to be confidential or not, that is shared by another Client; and

3.5.3. not to capture or share images of any other Client or that include any other Client without that Client’s express permission; and

3.5.4. not to use any Private Group or area for any unlawful purpose; and

3.5.5. that when accessing any Private Group that you will not upload, post, transmit or otherwise make available content that:

a) is by its nature defamatory, libellous, obscene, demeaning or which causes offence to another individual whether intended or not; or

b) discloses personal and/or confidential or sensitive information about another person; or

c) is threatening or causes us or a Client to feel harassed or in fear; and/or

d) is classed as spam.

3.6. Should you become aware of any inappropriate behaviour, comments or content being shown or displayed within any of our Private Groups, during Sessions or during the delivery of any aspect of any of the Services then you agree to notify us as soon as possible.

3.7. Where we provide you with access to a private area and you are required to set up an account it shall be your responsibility to:

3.7.1. provide the correct information to set up your access to the private area or create your account; and 

3.7.2. keep your password or any other access information private, safe and secure; and

3.7.3. to notify us should you become aware of, or suspect that a third party is aware of your password or access details.

3.7.4 content posting, emailing and messaging shall be in a polite manner 

4. What we expect from you when we work together

4.1. When you purchase any of our Services, you are agreeing that you are over 18, that you are legally capable of entering into a legally binding contract and that all information you provide to us is true and accurate.

4.2. Our Services are designed to provide you with information, tools, materials and skills to support you in developing yourself, your life and your business, they are not a substitute for counselling or other therapy services and we are not medical or health practitioners. If you are currently seeking medical or other professional help concerning your mental health, or if you are unsure as to your mental capacity to participate in either the Course or the Programme, as applicable, then you should seek advice from a relevant medical professional and inform us if appropriate and relevant. 

4.3. During your participation in any of the Services you may be exposed to information or situations that trigger deep or otherwise unresolved emotional responses. By using and participating in the Course or the Programme you are confirming that you are mentally well enough to do so and that you understand that you are personally responsible for managing your own emotional state. You agree not to hold us liable for any emotional distress experienced as a result of your access to the Services and we reserve the right to terminate your access to them where we have concerns as to your suitability to safely use them.

4.4. As part of your participation in the Programme or the Course, you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness. You accept that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to and/or use of the Services.

4.5. You shall be responsible for attending any additional live Session as agreed and during such Sessions to participate fully, and communicate openly and honestly.

4.6 Session times may need to be changed for various reasons and as much notice shall be given as possible

4.7 Lessons and Session may change when out of our control but alternatives will always be made 

5. Access and use of therapy services 

5.1. As part of the Programme you may be offered the opportunity to benefit from therapeutic services and support.

5.2. Any therapeutic services that are offered, will be those that Carla Shohet is qualified and insured to provide. Whilst we are advocates of the benefits that can be experienced through therapy treatments, results can vary and are not guaranteed. The Programme, including any therapy that may be offered or provided to you, is not a substitute for psychological therapy or counselling and you should seek the one to one services of Carla Shohet or other qualified or licensed professional where such support is required. You will, at all times, remain responsible for notifying us of any medical reason why you should not engage with this Programme or any offered therapies or therapeutic support.

5.3. You will remain at all times fully responsible for your own health and well-being. Any access to therapeutic support or other products or services are an alternative or complementary form of care and not a replacement to any existing medical treatment that you are undergoing or may require. You agree that should you have any concerns concerning your health, diet, medication or any medical conditions that you will seek the advice of your qualified medical practitioner.

5.4. We are not qualified medical practitioners and do not provide medical consultations or advice relating to medical, psychological, psychiatric or health conditions. If you require information or assistance concerning any medical or health related issue, then you should seek the advice of your qualified medical practitioner.

5.5. Your purchase of the Programme does not create a client/therapist relationship.

5.6. You should not stop taking any medications or undertaking any medical treatments without first speaking to your qualified medical or healthcare provider.

5.7. Where you choose to participate in any coaching or therapy activities, or demonstrations offered as part of the Programme then you acknowledge that any decision to participate is voluntary and at your own risk. You agree to inform us if at any time you feel uncomfortable or unsafe with any aspect of the Programme or if you have any concerns with the delivery of the Programme or your ability to use or access the Services. 

6. Your Purchase of the Services

6.1. Your order and purchase of the Services is a contractual offer that we may choose to accept. 

6.2. Our welcome email confirms acceptance of your order and our legally binding agreement. 

6.3. If your order is not accepted, we will notify you by email and provide a full refund.

6.4. When we deliver the Services, we agree to do so with reasonable care and skill.

6.5. We reserve the right to make changes to the Services, in whole or part, as we reasonably require without notice to you. If we make changes, we will ensure that the Services still match the original description, except where the change enhances the original description. We shall not be liable for any reasonable changes or cancellations that are made to any of the Services.

6.6. You acknowledge and agree that by accessing the Programme immediately upon purchase, you expressly waive your statutory right to a 14-day cancellation period under the Consumer Contracts Regulations 2013, as the Programme constitutes a digital product with instant access.

7. Payment terms

7.1. The cost of the Programme, which is payable by you and the applicable payment methods are as set out in Schedule 1

7.2. Time for payment shall be of the essence and shall be made without deduction, set off, or any form of withholding except as is required by law, and cleared payment must be received by us before you are entitled to access the Services.

7.3. The Programme Fee is based upon our knowledge and experience and the time, effort and availability of the Services and is not based on your actual usage and/or level of completion, implementation and attendance. You agree and acknowledge that:

7.3.1. You shall not be entitled to any form of credit to or deduction from the Programme Fee for any non-engagement or lack of usage of any part of the Services on your part; and

7.3.2. The Fee is payable in full and non-refundable.

7.4. If you choose to pay by credit or debit card then you authorise us to charge your payment method. If it is rejected, or fails, but you have still received access to the Programme, you agree to provide full payment within 7 days from access to the Programme being provided.

7.5. If we agree to accept payment by instalments, you agree to provide payment of the instalments in accordance with the instalment plan provided to you at the time of your purchase. You accept that you will remain responsible for providing the instalment payments until the Fee has been paid in full.

7.6. We reserve the right to change the Programme Fee at any time. Any changes will not affect the price of your chosen Service where payment has already been made and a welcome email has already been sent.

8. Late Payment

8.1. You are responsible for ensuring that payment of the Programme Fee or any instalment of the Fees is paid in full and on time in accordance with the payment terms set out on the sales page and payment page at the time of your purchase.

8.2. Without prejudice to any other right or remedy that we may be entitled to, where your account is beyond 7 days overdue then:

8.2.1. we shall be entitled to withhold access to all the Services, including all Lessons, Sessions and Groups, until payment has been made in respect of the outstanding amount; and

8.2.2. interest shall accrue and be added to your account on a daily basis as from the date payment is due until full payment (including accrued interest) is received by us. Interest will be calculated on the outstanding Fee at a rate of 5% over the Bank of England’s base rate from time to time; and

8.2.3. a fixed administration fee of £50 shall be added to your account.

8.3. In the event your account is beyond 30 days overdue then we will instruct a collection or legal agent to seek recovery of the Fee along with interest and any accrued costs incurred.

9. Refund Policy

9.1. No refund policy shall apply to your purchase of the Services.

9.2. In light of our refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted by us. If you have any concerns with the Services then you agree to notify us in accordance with this Agreement. If you choose to pursue a chargeback claim without first contacting us then you accept that such action shall constitute a breach of this Agreement and you shall indemnify us for the repayment of any charges, costs or fees imposed on us by your debit or credit provider or our

merchant service provider as a result of your actions, along with our reasonable costs for dealing with the matter calculated at a rate of £100 per hour.

9.3. Due to the digital and self-paced nature of the Programme, all sales are final and non-refundable once access is granted. This policy complies with UK consumer law for digital content. If you experience technical issues preventing access, please contact us promptly and within 7 days at [email protected] so we can resolve the issue.

10. Complaints or Concerns

10.1. We want you to be entirely happy with the Services. In the event you have any concerns, you agree to let us know by email to [email protected] and give us a reasonable amount of time to investigate and resolve your concerns before you take any further action or make any public statements that could harm our reputation. We will work in good faith to resolve issues in a timely manner. For the purposes of this Agreement, further action includes stopping payment or making any chargeback or similar claim.

11. Cancellation

11.1. You may end this Agreement by providing us with 14 days’ notice. Please remember that no refunds apply and you will still be liable for full payment of the Programme Fee or Course Fee, as applicable, despite any notice of cancellation.

12. Termination

12.1. We shall be entitled to limit your access to the Services or suspend, and/or terminate this Agreement with immediate effect and without refund of any Fee, whether paid or remaining due and payable, if we reasonably determine that:
12.1.1. you have committed a material breach of any of your obligations under this Agreement; or
12.1.2. you have failed to provide payment of any sum due to us as and when it becomes due; or
12.1.3. you have become subject to a bankruptcy or similar financial order or proceedings; or
12.1.4. you enter into an insolvency arrangement or are otherwise unable to pay your debts; or
12.1.5. you cease trading or an administration or similar financial order is made; or
12.1.6. you have acted or behaved dishonestly, fraudulently, or in a way which we reasonably consider may have a detrimental effect on our business or reputation; or
12.1.7. you have failed to positively engage with the Services or impaired the delivery of the Services to you; or
12.1.8. you have acted in a way which is abusive or is intended to cause offence to us or a Client; and/or
12.1.9. you have failed to abide by any term of this Agreement or any other guidance we may provide whether such action constitutes a material breach or not.

12.2. Upon termination of this Agreement for any reason:
12.2.1. your access to all Programme Services (as applicable), any private social media accounts, any Content, any Private Groups and any other online resources, will be removed, unless expressly agreed otherwise in writing at the discretion of the Company. We will not be liable to you for any claims relating to the removal of that access; and
12.2.2. any Fee or other monies owed by you to us will become immediately due and payable; and
12.2.3. any terms of this Agreement which either expressly or by their nature relate to the period of time after termination and/or the Services have been delivered, shall remain in full force and effect; and
12.2.4. you shall cease to use, either directly or indirectly any Content, our Method or any Confidential Information belonging to us, or provided by us to you and shall immediately return to us or destroy any copies in your possession or control.

12.3. In the absence of any earlier termination in accordance with this Clause, this Agreement will terminate as set out in Clause 2.2.

13. Confidentiality

13.1. It is important to us to create a safe and secure space for everyone accessing our Services and therefore the protection of confidentiality is very important to us. This means that when you disclose Confidential Information to us, we agree not to communicate or disclose it, make it available to others, or use it for our own purposes without your consent, unless provided for in this Agreement.

13.2. Where we disclose Confidential Information to you, or where it is disclosed by a Client, you agree that the Confidential Information belongs solely and exclusively to the person disclosing it, and that you will not: 

13.2.1. disclose, communicate, reproduce or distribute it, or use it for your own benefit, whether personally or commercially, and whether directly or indirectly;

13.2.2. use it for any purposes which are unlawful, would cause harm or distress to another person, or would cause damage to our business or reputation.

13.3. For the purposes of this Agreement, Confidential Information excludes any information that was already known to us before you provided it, or where it was already in the public domain, created by us, or provided to us separately by someone else without any breach of this Agreement.

14. Intellectual Property

14.1. As part of the Services we may provide you with access to Content. Where you purchase the Programme, along with access to Content, we may also provide you with access to our unique coaching methods such as The NTN Pathway. We take the protection of our Intellectual Property Rights in relation to our Content, Method and Services very seriously. You agree and accept that all Content and our Method remains our confidential and proprietary intellectual property and belongs solely and exclusively to us.

14.2. Our Content and Method can only be used by you in connection with your personal use of the Programme, as applicable, and should not be copied, modified, reproduced, shared, published, disclosed, or used for any reason, whether for commercial gain or not, without our prior written consent and nothing within this Agreement constitutes a transfer of any intellectual property or grant of a licence or any right to use unless expressly set out in this Agreement or we have provided our prior written consent.

14.3. As part of your purchase of the Services we will grant to you a personal, limited, non-transferable, non-exclusive, revocable licence to access, view and use our Content and our Method for your private and personal use only.

Your licence becomes valid upon full payment of all relevant Fees, payments and any other monies owing to us and we have the right to withdraw it at any time, without notice where we reasonably believe you are in breach of the terms of the licence.

14.4. You shall not use our Content, our Method (where applicable), or any of our Confidential Information or Intellectual Property for any other purposes including but not limited to:

14.4.1. teaching or presenting the Method to other third parties as your own; or

14.4.2. as part of your own business or training courses or to create a system, method or training course; or 

14.4.3. in any lectures, seminars, workshops, webinars, presentations, online programmes or similar; or 

14.4.4. as if the Method or Content was created or produced by you; or

14.4.5. for any other purpose without our express consent in writing.

14.5. Where any Content contains intellectual property belonging to a third party, its use will be subject to that third party’s terms and you shall be responsible for seeking consent to use it from that third party. For example, you can’t use the slides from the programme as protected by IP unless express permission is granted. Nothing contained within this Agreement shall be construed as any form of implied or expressed licence or other form of use of that party’s intellectual property and we shall not be liable to you in respect of your use or attempted use of any Content that contains material belonging to a third party.

14.6. When you purchase the Services, you agree and undertake that from the date of this Agreement that you SHALL NOT:

14.6.1. copy, reproduce, sell, licence, share or distribute any of our Content or our Method, whether during the period of your access to the Services, or at any time thereafter. It is for your personal use only.

14.6.2. record any webinars, online or in-person events, online courses or programmes, videos, Sessions or any Content or information relating to the Method with resources you have been given.

14.6.3. infringe any of our copyrights, patents, trademarks, trade secrets or other Intellectual Property rights or any such rights belonging to a Client.

14.7. In the event of your breach of your obligations relating to our Intellectual Property (including but not limited to the Content, Method and Services) then:

14.7.1. you shall immediately cease and desist the illegal use of our Intellectual Property upon receipt of such notice from us;

14.7.2. you agree and accept that damages, loss, or irreparable harm may arise for us due to your illegal use of our Intellectual Property and, in such circumstances, we shall be entitled to seek relief, including injunctive relief against you; and

14.7.3. you shall indemnify and keep us fully indemnified for all such damages and losses sustained as a consequence of your breach of this clause 16.

14.8. The provisions above shall continue in force notwithstanding termination of the Agreement for any reason.

14.9. The use of the methods and worksheets are for your personal use ONLY unless express permission is met if sharing to others

15. Your Personal Data and how we use it

15.1. Personal data for the purposes of this Agreement means any information which is capable of identifying another individual, as further defined within the GDPR.

15.2. Any Personal Data you provide to us will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation including the GDPR. We shall only process your Personal Data to the extent reasonably required to enable proper delivery of the Services and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Services and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your Personal Data please refer to our privacy notice which can be found at www.carlashohet.com.

15.2.1 We are the data controller for all personal data collected in connection with the Programme. We process data in compliance with the UK GDPR and the Data Protection Act 2018. Where clients are based outside the UK, we may transfer data securely using standard contractual clauses or other approved safeguards.

15.3. As part of the delivery of the Services your image may be recorded in photographs, images or screenshots by us or other Clients and shared on social media. By purchasing the Services and confirming consent through the online Agreement Form, you authorise the use of your image… If you prefer not to be included, you may withdraw consent at any time by emailing [email protected]

15.4. Our obligations above and as set out in Clauses 15 and 16, shall not apply where it is necessary for us to disclose in connection with legal proceedings, prospective legal proceedings (whether or not in relation to this Agreement), to allow us to obtain legal advice, where we have been directed to do so by a court or other body of equivalent jurisdiction or where it is necessary because we reasonably believe you are at risk of danger to yourself or others.

15.5. We make no representation that the Programme or its content is appropriate or available for use in locations outside the United Kingdom. Those who access the Programme from other locations do so on their own initiative and are responsible for compliance with local laws.

16. Reviews and Testimonials

16.1. If you choose to share your experiences and results during the Programme with us, you are granting to us, free of charge, permission to use that Content in any way as part of our business services, which shall include advertising and marketing.

16.2. When sharing your Content, you confirm that you have the legal right to share it and that it doesn’t infringe any third party’s intellectual property or other rights.

16.3. If you provide us with a testimonial, review or similar (“Review”) then by doing so you consent for us to exhibit, copy, publish, distribute, use on our website or any of our pages, our social media sites or in our advertising and marketing campaigns or email communications, your Review or part of your Review, as we reasonably require to lawfully promote our business. You can amend your consent at any time by emailing us.

16.3.1. Where we use testimonials, reviews, or shared experiences, we may anonymise or partially identify the individual (for example, using first name and region only). Where a testimonial includes personally identifiable information, such as full name, image, or voice, we will only publish it with explicit consent. In line with UK data protection law, you may withdraw consent for the use of personally identifiable testimonials at any time by contacting [email protected]. This does not affect the continued use of anonymised testimonials.

16.4. These provisions shall survive termination. 

17. Non-solicitation and non-competition

17.1. For the duration of your access to the Services and for a period of 24 months afterwards you agree NOT to:

17.1.1. canvass, promote or advertise your products or services to any of our Clients, employees, contractors, or any individual who is a member of any of our free groups or is considering purchasing our Services (“Prospective Client”) or use your purchase and access to the Services to canvass, promote or advertise your products or services without our express consent, such consent not to be unreasonably withheld including within Carla Shohet’s groups and Social pages;

17.1.2. solicit or attempt to solicit any of our Clients or Prospective Clients without our express consent, such consent not to be unreasonably withheld;

17.1.3. employ, engage or attempt to induce, employ, solicit or entice away from us any of our employees, or contractors that were engaged, employed or contracted to us at any point during the time of your access to the Programme, without our express consent in writing, such consent not to be unreasonably withheld.

17.2. You acknowledge and agree that nothing in this Agreement shall prohibit you from providing services to third parties or otherwise engaging in your normal business activities, but you agree that you will not, for a period of 24 months starting from the date of this Agreement, without our written consent, be in any way directly or indirectly engaged or concerned in any business or undertaking where it is or is likely to be in conflict with our business interests or the Services we provide. These restrictions are considered reasonable and necessary to protect our legitimate business interests and shall survive termination of this Agreement (see Clause 18) .

17.3. For the purposes of this Clause 18, a conflict of interest is deemed to include, without limitation, the creation of or development of a business providing the same or similar Services, or being engaged in any way with a business delivering services which are the same as or similar to the services that we provide.

18. Liability

18.1. Your purchase of the Services and your compliance with the terms of this Agreement does not constitute or imply any business relationship other than as set out within these Terms and Conditions. 

18.2. To the fullest extent permitted by law, we shall not be liable (whether caused by us, our agents, employees or otherwise) to you for:

18.2.1. any indirect, consequential or special damages, losses or costs; or

18.2.2. any loss of profits, business, data, reputation or goodwill or any such anticipated losses; or

18.2.3. any failure to deliver the Services where we are prevented due to a reason beyond our reasonable control; or

18.2.4. any losses arising from your choice of Service requested or your use of the Programme once delivered.

18.3. Should you incur damages due to our default or breach, our entire liability is limited to the amount of the relevant Fee paid by you at the time loss is sustained. Our total aggregate liability to you for any and all claims arising out of or in connection with this Agreement shall not exceed the total Fee you have paid. You agree and acknowledge that this term is fair and reasonable given the nature of this arrangement and the provision of the Services.

18.3.1 We are not responsible for any inability to access the Programme due to your local internet restrictions, device incompatibility, or other technology limitations.

18.4. Nothing in this Agreement shall limit or exclude our liability for death or personal injury caused by our negligence or for any fraudulent misrepresentation.

18.5. You agree to indemnify and hold us harmless for any action, claim, loss, or damage (including reasonable legal fees) taken against us arising from:
18.5.1. your violation or disregard of any of the terms of this Agreement;

18.5.2. your use, misuse or participation in any way with the Services or Programme materials.

18.5.3. your negligent or unlawful conduct.
18.6. During the term of your access to the Services, and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, employees, contractors, or Clients, or our or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, employees, contractors, or Clients.

18.7. In the event a dispute arises in connection with the provision of the Services which is incapable of being resolved by mutual consent then we both agree to submit the matter for mediation by an independent mediator. In the event a resolution is still not possible 30 days following mediation then either of us shall be at liberty to commence legal action.

19. No Guarantee

19.1. When purchasing the Services you will have access to the services, Content, Method

(where applicable), people and support that are all designed to benefit you but it is your responsibility to take action and implement the necessary information received and/or the skills or tools shared. Your success and any results are dependent on factors which are outside of our control and we regret that we are not able to guarantee that any particular results or success will be achieved.

19.2. We have made every effort to accurately represent the Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. As with any endeavour, there is an inherent risk of loss or lack of results, and we make no guarantee, representation or warranty with respect to the Services provided.

20. Notice

20.1. Where reference in this Agreement is made to the provision of a notice then any such notice shall be validly served if sent by email to the address of the other party as set out in this Agreement and shall be deemed served upon receipt of a valid delivery notification, if prior to 5pm UK time, or at 9am the following business day.

20.2. All notices should be sent to us at [email protected].

20.3. It shall be your responsibility to notify us if your email address changes.

21. General

21.1. The failure of either one of us to actively enforce any provision of this Agreement shall not prevent that party from subsequently seeking to enforce any term or obligation of this Agreement and any such failure shall not constitute a waiver, diminution or limitation of any right.

21.2. In the event any provision of this Agreement is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable. 

21.3. This is the entire agreement between us and supersedes all other negotiations, drafts, correspondence and discussions prior to the execution of this Agreement.

21.4. Every effort will be made to deliver the Services in accordance with this Agreement but we shall not be liable for any delay or failure in provision of the Services should we be prevented or delayed due to any act, event, omission or accident beyond our reasonable control. (“Events”), including but not limited to any of the following: an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, lockdown, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services, the expiry of any transition or implementation period agreed with the European Union during which European Union law is applicable to and in the United Kingdom, or any other circumstances beyond our control. Should an Event occur then time of delivery of the Services shall be extended until a reasonable time after the Event preventing or interfering with the delivery, and under no circumstances will we be liable for any loss or damage suffered by you as a result thereof.

21.5. Where an Event arises, we will provide you with a notice in writing sent to the email address you provide to us, setting out the nature and extent of the Event and any steps we are taking to mitigate the impact and effect.

21.6. Should the Event continue for longer than 6 months then either one of us shall be entitled to terminate this Agreement by providing the other with 14 days’ notice in writing. Termination in these circumstances shall be without prejudice to the rights of the parties in respect of any breach of the Agreement occurring prior to termination. Any refunds will be considered at our discretion.

21.7. This Agreement is formed in the United Kingdom, our principal place of business and this Agreement and the rights of the parties to this Agreement shall be governed by the laws of England and Wales. The Parties to this Agreement submit to the exclusive jurisdiction of the Courts of England and Wales and the laws from time to time in force. Nothing in this clause limits any mandatory consumer protections applicable in your country of residence.

21.8. You agree that no other representations have been made by us to induce you into entering into this Agreement and no modification to the terms of this Agreement shall be effective unless in writing and signed by both parties.

21.9. Save as otherwise expressly provided in this Agreement, the Contracts (Rights of Third Parties) Act 1999 shall not apply.

21.10. You acknowledge that you have been given sufficient time to seek legal advice prior to entering into this Agreement.

21.11. You confirm that your electronic signature or submission of the online Agreement Form indicates your full understanding and acceptance of these terms.

This Agreement will begin on the date of the last signature and will continue until the last Session is delivered, unless an extension is agreed in writing by us or the Agreement is terminated earlier in accordance with the terms set out within this Agreement.

Schedule 1 

Programme Services:

Subject to the Fee being paid by the Client, the Course/Programme shall be delivered as follows:

1. Modules 1-6 - THANARA Trauma Healing and Narcissistic Abuse Recovery Accelerator;  

2. Lifetime access to private Membership area containing workbooks, resources and video lessons;
3. Access to private peer-support community.

For the purposes of this Agreement, lifetime access shall mean the period during which the Programme is available for purchase through our Website and will mean no less than 12 months. 

For the avoidance of doubt, ‘lifetime access’ means access for the duration that the Programme remains available online through our platform. If we discontinue the Programme, you will receive a minimum of 30 days’ notice before access is removed.

Programme Fee and Payment Terms:

The Programme Fee payable by you to us for the delivery of the Programme is £2,000 GBP, when paid in full at the time of enrolment.

Where you elect to pay in instalments, the total Programme Fee shall be £2,200 GBP, payable by way of eleven (11) monthly instalments of £200 GBP each.

You acknowledge and agree that by selecting the instalment option, you are entering into a binding payment plan for the full amount of £2,200 GBP, and all instalments must be paid in accordance with the agreed schedule, irrespective of your level of participation or completion of the Programme.

Any late or missed payments shall be handled in accordance with Clause 8 (Late Payments) of this Agreement.

Payment must be made via Stripe Payments will be processed by Carla Shohet. You are responsible for checking any terms and conditions relating to the way Stripe will process your payment and any personal data you provide to them.

In accordance with terms of this Agreement, when you purchase the Programme you are agreeing to provide full payment of the Programme Fee and if you choose to provide payment of the Programme Fee by instalments you will remain responsible for payment of the Programme Fee until it is paid in full.

Where you choose to provide payment of the Programme Fee by instalments, then your payments will be due in accordance with the instalment plan option you select at the time of purchase. The instalment plan details are also set out below.

If there is a conflict between the information contained on our payment check out page and the information below then you shall be responsible for notifying us of the conflict so that we can confirm the correct payment terms. Otherwise, where a conflict exists the terms set out below shall take priority.

11 x instalment payments payable on a monthly basis as follows:

o The first instalment shall be payable when you complete your purchase through Stripe;

o Each of the following 10 instalments shall be payable 30 days from the date the first instalment was made.

Complimentary 1:1 Session (Where Applicable)

Where included as part of your specific course purchase or offer, you are entitled to one complimentary 1:1 session, subject to the terms below.

The complimentary 1:1 session will become available for booking 14 days after the date of your course purchase and must be booked and completed within 6 months of the date of purchase. Any unused session entitlement will automatically expire after this period and cannot be reinstated or extended.

The complimentary 1:1 session has no cash value and cannot be exchanged, refunded, transferred, or redeemed for cash or any other product or service.

Sessions are subject to availability. We reserve the right to reschedule or cancel a complimentary 1:1 session, or withdraw the entitlement altogether, where this is necessary due to unforeseen circumstances, illness, changes to availability, operational requirements, or any other circumstances beyond our reasonable control. Where reasonably possible, we will seek to provide an alternative date or reasonable alternative arrangement.

We also reserve the right to withdraw or refuse the complimentary session where we reasonably believe that a participant has engaged in abusive, threatening, inappropriate, disruptive, or otherwise unacceptable behaviour towards our team or other participants. We may also cancel or refuse a session where the booking has been made fraudulently, in breach of these Terms and Conditions, or where the participant is otherwise not entitled to the complimentary session.

The complimentary 1:1 session is provided as an additional benefit of the THANARA course where expressly included in the specific offer or purchase made by the customer and does not form part of the monetary value or purchase price of the course unless otherwise stated.

End of Agreement

This Agreement is delivered and accepted electronically. By submitting your details and ticking the relevant boxes within the online THANARA Programme Agreement Form, you confirm that you have read, understood, and agreed to all the terms contained in this document.

Your electronic consent, including your name, email address, timestamp, and IP address, constitutes your digital signature and forms a legally binding agreement between you (the Client) and Carla Shohet (trading as THANARA).

Document version: THANARA Contract & Agreement (2026)

Last updated: 21/07/2026

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